Getting started
Start a new run for free. Swipe left or right to change lanes, up to jump, and down to slide. Use Pause to stop the run and Resume to continue. Settings includes How to Play and separate music and sound-effect controls.
On your first Play tap, choose Create Account, Sign In or Play as Guest. Guest practice is free. Sign in for online saving, account-owned items and eligible leaderboard scores.
Extra lives let you continue an eligible ended run. You do not need to buy a life to start a new run. Pause → Home lets you leave the run; read the confirmation before ending it.
Missing purchase or saved item
- Sign in to the same game account you used when buying the item.
- Open Shop → History and check the purchase status.
- If the game offers purchase recovery, use it before buying again. A pending payment is not a completed delivery.
- For a permanent item, choose Shop → Restore. Restore does not recreate lives you have already used.
If it is still missing, email support with the item name, approximate purchase time and the reference shown in your game history. Do not include payment-card details.
Apple handles App Store payments. To request an eligible refund, use Apple’s Report a Problem service. Apple decides refund requests.
Trying and equipping outfits or masks
Use Shop or Wardrobe to preview the actual game item, rotate the character and try a look. A preview or free power trial does not buy the item or change ownership. Trial scores and pickups are separate from saved progress.
Sign in to the account that owns the item before equipping it. Only one outfit and one headwear item can be equipped at a time.
Special outfit powers
In an eligible normal run, an equipped special outfit charges as you collect diamonds. After 25 diamond pickups, its power activates for ten seconds. Once it expires, collect another 25 to charge it again. The four powers are Slow Motion, Invisibility, Shield and Double Diamonds. Read the item details before choosing an outfit.
Free power trials are separate from saved progress. Powered or continued runs are not entered as verified ordinary-distance leaderboard scores.
Leaderboard and player details
Use a game account and a public username for online rankings. Eligible ordinary-run scores are checked by the service before acceptance. A saved run is not automatically an approved leaderboard score.
A phone number and Instagram handle in Player Details are optional and private; they are not shown on the leaderboard. Saving them does not enter a giveaway or verify your number. Real-world prize giveaways remain closed.
Video reward missing or interrupted
An eligible completed supplied video awards one life. Leaving early does not award a life. If playback is interrupted, return to the game and follow its resume or recovery prompt.
Open Shop → Boxes, Codes & Rewards → Ad Rewards to check a saved attempt and any offered recovery action. Replaying a completed attempt must not award a second life. If the result is unclear, contact support rather than repeatedly watching to recover the same missing reward.
Verification email, password reset or sign-in
Use your original game-account email. Check your inbox and junk folder for the verification or password-reset message, then enter the newest valid code in the game.
Signing into another account shows that account’s items. A temporary connection error does not mean your account or purchases have been deleted. Do not uninstall the app while a saved operation is waiting for recovery.
Support will never ask for your password or an email verification/reset code.
Boxes and codes
Open Shop → Boxes, Codes & Rewards to view available offers and saved boxes. Read a box’s Contents & Odds before opening. Availability, expiry and use limits are shown in the game.
If opening or redemption is interrupted, recover the saved result before trying again. An offer preview does not promise an award. Real-world prize giveaways are not currently open.
Account deletion
Where available, open Profile → Delete Account and follow the password confirmation. If your installed version does not offer deletion or you cannot access your account, email support to request account deletion. Deleting an account is different from signing out or removing the app, and does not automatically request an Apple refund.
Controls, sound or performance
Check the game’s music/effects settings and your device’s volume. Pause before switching apps. If a problem repeats, tell us your iPhone or iPad model, iOS version, game version, and the screen or action involved.
For a screenshot or recording, hide personal information and any verification codes before sending it.